Last updated: 25 August 2026
These Terms and Conditions govern the use of the website georgianamanolache.ro and the purchase of the digital products sold through it. By using the site or placing an order, you fully accept these terms.
1. Seller identity
Name: Manolache G. Georgiana PFA
Tax ID (CUI): 54589208
Registered office: Str. Brăilei nr. 200, Galați
Email: contact@georgianamanolache.ro
Website: georgianamanolache.ro
2. Products and services sold
Two categories of digital products are sold on the site, each with specific rules:
2.1. Standardised digital products (books, guides, PDF resources)
E-books in PDF format, practical guides, downloadable resources, identical content delivered to all buyers. Delivered by immediate download after payment. For personal use or for application in your own activity.
2.2. Personalised services (audits, strategies, consulting)
Audits and strategies developed exclusively for one client (site audits, digital footprint audits, marketing strategies, editorial plans, collaboration proposals). Unique deliverables, created on the basis of the client’s data, delivered as a PDF/DOCX report. For business use, for use in the client’s own business.
The delivery terms, price, and specific content of personalised services are established separately through a services contract and/or a collaboration proposal signed by both parties before the work begins.
2.3. Automatically generated website check reports
Website check reports (cookie and GDPR compliance, legal compliance, security, visibility), generated automatically for the website indicated by the client when placing the order. The report is delivered by email, usually within minutes of payment confirmation; if a technical issue occurs on sending, no later than the next day. Execution starts immediately after payment, with your express consent given by ticking the box at checkout, and the content is created based on the website you indicated. For these reasons, the 14-day right of withdrawal does not apply, under Art. 16 (c) and (m) of GEO 34/2014, as detailed in section 5.
2.4. Physical products
The printed edition of the book „Spune-le ce vor să audă! …și apoi, oferă-le mai mult”, ISBN 978-973-0-44579-4. The price includes courier transport, and delivery is made only within Romania. Being a physical good, it carries the 14-day right of withdrawal (section 5) and the 2-year legal guarantee of conformity (section 7).
3. Placing an order and payment
For standardised digital products: the order is placed directly on the site by selecting the product, completing the order form, and making the online payment through the Revolut gateway. Prices are stated in RON and include any applicable taxes.
For personalised services: the order is initiated by email/direct discussion, followed by a written collaboration proposal with specifications, deliverables, price, and deadline. Payment is made according to the schedule set out in the contract, usually an advance on signing and the balance on delivery, or in monthly instalments for retainer contracts.
Confirmation of any order is sent by email. The tax invoice is issued through the ContApp system and sent to the email provided at the time of the order within a maximum of 5 working days.
4. Delivery
Standardised products: delivered immediately after payment is confirmed, through a download link sent automatically by email. Instant delivery up to 1 hour (exceptionally, in the event of technical issues, up to 24 hours).
Personalised services: delivered according to the deadline set in the contract/proposal (usually 7-30 working days, depending on complexity). Delivered by email with attached files (PDF/DOCX) or through a Google Drive link/secure transfer.
Physical products: I ship the order within 3 days of payment confirmation, by courier, within Romania. Transport time is set by the courier company. The shipping cost is included in the displayed price, so nothing is added at checkout. If the parcel arrives visibly damaged, you can refuse it at the courier or let me know the same day.
5. Right of withdrawal
Physical products. You have 14 calendar days to withdraw from the contract, without giving any reason and without penalties. The period runs from the day you take possession of the book.
You can also withdraw online: fill in the form on the Withdrawal from contract page. Or write to me at contact@georgianamanolache.ro. I confirm receipt by e-mail. You send the book back within 14 days of your notice, to Str. Brăilei nr. 200, Galați, Romania, at your own expense.
I refund the full amount paid, within 14 days of your notice, using the same payment method. I may wait until I receive the book or proof that you have shipped it.
You may leaf through the book as you would in a bookshop. If you return it with a bent spine, folded corners, underlining or notes, the copy can no longer be sold as new, and the refund is reduced in proportion to the loss, under art. 14 para. (3) of OUG no. 34/2014.
Digital content and personalised services. Under Art. 16(m) of Government Emergency Ordinance (OUG) 34/2014 (transposing Directive 2011/83/EU on consumer rights), the 14-day right of withdrawal DOES NOT APPLY to:
- Digital content not supplied on a physical medium, where performance began with the consumer’s prior express consent and after they acknowledged the loss of the right of withdrawal (Art. 16(m)).
- Personalised services: goods or services made to the buyer’s specifications or clearly individualised (Art. 16(c)). Audits and strategies developed specifically for a client fall here.
For standardised digital products: by ticking the consent box at order completion and by starting the download of the product, you expressly waive the 14-day right of withdrawal.
For personalised services: by signing the contract/collaboration proposal and paying the advance, you accept that the service is individualised for you and the 14-day right of withdrawal does not apply. The way the contract may be terminated during performance is expressly set out in the contract.
Why this exception? Once the digital content or the personalised deliverable has been delivered, the economic value of the contract has been fully delivered and cannot be “returned.” Granting a refund would mean the client keeps both the product/deliverable and the money, a situation European consumer law does not allow.
6. Exceptional cases of refund
A full or partial refund is granted only in the following exceptional situations, where they arise from the seller’s fault:
- The downloaded file is corrupted, incomplete, or cannot be opened with standard PDF/DOCX reading programs
- The download link does not work and you do not receive access within a maximum of 24 hours of payment, even after contacting support
- The content delivered is significantly different from that described on the presentation page (standardised products) or from the contract specifications (personalised services)
- A double payment was made for the same order due to a technical error
- For personalised services: the seller cannot deliver the service by the agreed deadline through their own fault, the advance is refunded
Full details of the procedure: see the Refund Policy.
7. Warranties
The products and services are delivered “as is,” with no implied warranties as to the results obtained from applying the information or strategies. The content provides knowledge, methods, and recommendations; results depend on implementation, market context, and external factors outside the seller’s control.
Legal guarantee of conformity for goods. The printed edition is a good within the meaning of OUG no. 140/2021. I am liable for any lack of conformity which exists at the time of delivery and becomes apparent within 2 years of that date; in the first year it is presumed to have existed at delivery, unless proven otherwise. You are entitled to have the book brought into conformity, to a proportionate reduction of the price or to the termination of the contract, under the law.
For physical products (the printed book), if the copy you receive is non-conforming, for example with printing or binding defects, the choice of remedy is yours: replacement of the copy or its repair. With a book, repair is rarely possible, so in practice I replace the copy. If repair is nevertheless chosen, the legal guarantee is extended by 12 months from the date of the repair.
Legal guarantee of conformity for digital content. The reports, books, and other digital products purchased from this site are digital content supplied through a single act of supply within the meaning of Romanian Government Emergency Ordinance (GEO) no. 141/2021. The limitation above concerns only the results of applying the information and does not affect the legal guarantee of conformity.
For consumers (natural persons acting outside their trade or profession): I am liable for any lack of conformity of the digital content which exists at the time of supply and which becomes apparent within 5 years from the date of supply, in accordance with art. 10 para. (2) of GEO no. 141/2021. In the event of a lack of conformity, you may request that the content be brought into conformity, a proportionate price reduction, or termination of the contract, under the conditions provided by law. Complaints: contact@georgianamanolache.ro.
For business buyers (companies, sole traders, or natural persons purchasing for professional purposes): the legal guarantee of conformity provided for consumers by GEO no. 141/2021 does not apply; the contractual relationship is governed by these Terms and by the Romanian Civil Code.
8. Intellectual property and usage rights
All digital products and services sold are the intellectual property of Georgiana Manolache and are protected by Romanian Law 8/1996 on copyright.
8.1. Rights for standardised products
The purchase grants the buyer a non-exclusive licence to use. The buyer may use the content:
- For personal use (reading, learning, development)
- For application in their own business/professional activity (own business use)
8.2. Rights for personalised services
The deliverables resulting from personalised services (audits, strategies, plans) are provided to the client with a licence to use them in the client’s own activity. The methodologies, frameworks, and templates used in producing them remain the property of the seller. A full assignment of rights is made only if expressly provided for in the contract.
8.3. Restrictions common to both categories
- Redistributing, sharing, or reselling the product/deliverable in any form
- Modifying, translating, or creating derivative works without written consent
- Using it as your own product or reselling it to third parties without a separate licence
- Removing the author’s identifying elements
9. Confidentiality and data protection
The personal data collected at order completion (name, email, billing address, business data for personalised services) is processed in accordance with EU Regulation 2016/679 (GDPR) and Romanian Law 506/2004. For personalised services that involve processing data for and on behalf of the client, a separate Data Processing Agreement (DPA) is signed. Full details: Privacy Policy.
10. Dispute resolution
In the event of a dispute, we encourage you to first contact the seller by email for an amicable resolution. If no agreement is reached, you have the right to use:
- ADR, Alternative Dispute Resolution through the ANPC (Government Ordinance 38/2015)
- The competent courts in Romania: the place of the consumer’s residence or the seller’s registered office
11. Changes to the Terms
The seller reserves the right to amend these Terms and Conditions. Changes apply only to future orders. The version applicable to an order/contract is the one in force at the time the order is placed or the contract is signed.
12. Governing law
These Terms and Conditions are governed by Romanian law. Jurisdiction: the competent courts in Romania according to the seller’s domicile (Galați).
Document drafted in accordance with: OUG 34/2014 Art. 16(c) and (m) (exceptions to the right of withdrawal, personalised services and digital content), Romanian Law 363/2007 (commercial practices), Romanian Law 365/2002 (electronic commerce), EU Regulation 2016/679 (GDPR), Romanian Law 506/2004 (ePrivacy), Government Ordinance 38/2015 (ADR), Romanian Law 8/1996 (copyright).